Book Chapter The World of Public Employment Services

Delivering the Right Service through the Right Channel to the Right People

May 2016 | Willem Pieterson

Dr. Willem Pieterson published a chapter in the book “The World of Public Employment Services” entitled “Delivering the Right Service through the Right Channel to the Right People”.

Publication Summary
The complexities behind service channel decisions are often overlooked, and the goal of this chapter is to untangle some of these complexities. The chapter provides an overview of the current status of public employment organizations’ use of service channels. It also discusses the main regional differences and key developments in the area. The differences and developments can help public employment services understand where they stand and help them identify opportunities for improvement. The chapter first discusses the current strategies followed in using channels, then turns to examining the regional differences in strategies. Finally, the chapter focuses on new developments, innovations, and opportunities.

Full reference
Pieterson, W. (2016). Delivering the Right Service through the Right Channel to the Right People. In: The World of Public Employment Services. IDB/WAPES/OECD