Below you find an overview of current and past projects from our team. These give a great impression of the type of work we do and the areas in which we operate.
Learn more about a specific project? Or have a conversation about our work in general? Please reach out to us!
Project aimed at evaluating the quality of digital service in the municipality of Enschede. We develop a framework to compare services to the guidelines from the national Ombudsman.
Digitalisation is expected to change labour markets in the future. But how? And what should governments do? Goal of this project was to provide answers as part of a Seminar on 'Work 4.0' .
Project aimed at helping public employment services with the development of digital strategies and better understanding the role of data and analytics in their organisation.
The channel landscape is constantly changing. As new channels arrive and behaviours change, so do channel strategies. In this project we explore how PES can move towards omni-channel strategies.
We did a policy evaluation of the Directorate of Consular Services and Visa Policy of the Ministry of Foreign Affairs of the Netherlands, with special focus on multi-channel management and service strategy.
Governments are slowly exploring how to transform into digital and data driven organisations. In this project we assess how PES are modernising and what the future holds.