Below you find an overview of current and past projects from our team. These give a great impression of the type of work we do and the areas in which we operate.
Learn more about a specific project? Or have a conversation about our work in general? Please reach out to us!
Measuring Service Quality
Development of new service quality model and large service evaluation research in the Netherlands.
Data & Digital Across LAC PES
Project aimed at measuring maturity of LAC PES in the areas of data and digital to support (digital) strategy development and innovation.
Netherlands Worldwide
Development of a 24/7 one-stop shop for service delivery for Dutch citizens living abroad.
Municipal Digital Service Quality
Project aimed at evaluating the quality of digital service in the municipality of Enschede. We develop a framework to compare services to the guidelines from the national Ombudsman.
Work 4.0 digitalisation of the labour market
Digitalisation is expected to change labour markets in the future. But how? And what should governments do? Goal of this project was to provide answers as part of a Seminar on 'Work 4.0' .
Digitalisation in Public Employment Services
Project aimed at helping public employment services with the development of digital strategies and better understanding the role of data and analytics in their organisation.
From Blending to Omni-Channeling
The channel landscape is constantly changing. As new channels arrive and behaviours change, so do channel strategies. In this project we explore how PES can move towards omni-channel strategies.
Policy Evaluation Multi-Channel Consular Services
We did a policy evaluation of the Directorate of Consular Services and Visa Policy of the Ministry of Foreign Affairs of the Netherlands, with special focus on multi-channel management and service strategy.
Modernising PES Through Supportive Data & IT Strategies
Governments are slowly exploring how to transform into digital and data driven organisations. In this project we assess how PES are modernising and what the future holds.