Why the focus on ‘e’ in eGovernment could hurt service delivery

Many governments have developed specific ‘egovernment’ or ‘digital government’ action plans or programs. While it is good that governments focus on digitalisation and the ‘electronic’ aspects of service deliver, it creates the risk that governments neglect traditional models or parts of government that are less focused on the ‘digital’ but still important. In this piece we discuss this further.

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