Willem Pieterson was invited to be the independent expert to be part of the digitalization strand of the PES Network’s 2018 work programme. In this project we explore the digital strategies of Public Employment Services (PES).
Willem Pieterson was the independent expert asked by the European Commission and ICF International to review and help improve multi-channel management strategies. In the project we explore phases in channel management and focus on Omni-Channeling
This contribution discusses strategies followed by public employment services (PES) in using channels, then turns to examining the regional differences in strategies. Finally, the chapter focuses on new developments, innovations, and opportunities.