Willem Pieterson was invited to be the independent expert to be part of the digitalization strand of the PES Network’s 2018 work programme. In this project we explore the digital strategies of Public Employment Services (PES).
Pieterson Strategic has been asked to provide a thematic policy evaluation on the topic of multi-channel management (2011-2017) for the Policy and Operations Evaluation Department (IOB) within the Ministry of Foreign Affairs (Netherlands).
This contribution discusses strategies followed by public employment services (PES) in using channels, then turns to examining the regional differences in strategies. Finally, the chapter focuses on new developments, innovations, and opportunities.
Many governments have developed specific ‘egovernment’ or ‘digital government’ action plans or programs. While it is good that governments focus on digitalisation and the ‘electronic’ aspects of service deliver, it creates the risk that governments neglect traditional models or parts of government that are less focused on the ‘digital’ but still important. In this piece we discuss this further.