Why eGovernment is bad
Why eGovernment is bad...
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Author: Willem Pieterson
Measuring public service quality
White paper discussing our work to develop and test a new model measuring service quality of public service delivery in the Netherlands.
Read MoreChannel Choice Evolution
Empirical study comparing channel behaviors in 2008 and 2017. Demonstrates the transition from traditional to electronic channels with the exception of certain tasks and situations.
Read MoreChannel Choice Complications
Conference paper focusing on the multiplex nature of channel choice behaviors. Presented at EGOV 2019.
Read MoreNew Channels, New Possibilities
Conference paper discussing generations of service channels with an in depth discussion of social robots. Presented at EGOV 2017
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