May 22, 2020
Why eGovernment is bad...
Apr 28, 2020
White paper discussing our work to develop and test a new model measuring service quality of public service delivery in the Netherlands.
Empirical study comparing channel behaviors in 2008 and 2017. Demonstrates the transition from traditional to electronic channels with the exception of certain tasks and situations.
Apr 28, 2019
Conference paper focusing on the multiplex nature of channel choice behaviors. Presented at EGOV 2019.
Jan 1, 2017
Conference paper discussing generations of service channels with an in depth discussion of social robots. Presented at EGOV 2017
Why eGovernment is bad 2020, May