Category: Publications

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New Channels, New Possibilities

by Willem Pieterson | Jan 1, 2017 | Conference Paper | 0

Conference paper discussing generations of service channels with an in depth discussion of social robots. Presented at EGOV 2017

Channel Choice Complications

by Willem Pieterson | Apr 28, 2019 | Conference Paper | 0
Channel Choice Evolution

by Willem Pieterson | Apr 28, 2020 | Journal Article | 0
Measuring public service quality

by Willem Pieterson | Apr 28, 2020 | White Paper | 0

All

Why eGovernment is bad

by Willem Pieterson | May 22, 2020 | Articles, eGovernment | 0

Why eGovernment is bad...

Measuring public service quality

by Willem Pieterson | Apr 28, 2020 | White Paper | 0
Channel Choice Evolution

by Willem Pieterson | Apr 28, 2020 | Journal Article | 0
Channel Choice Complications

by Willem Pieterson | Apr 28, 2019 | Conference Paper | 0

All

Why eGovernment is bad

May 22, 2020

All

New Channels, New Possibilities

by Willem Pieterson | Jan 1, 2017 | Conference Paper | 0

Conference paper discussing generations of service channels with an in depth discussion of social robots. Presented at EGOV 2017

Channel Choice Complications

by Willem Pieterson | Apr 28, 2019 | Conference Paper | 0
Channel Choice Evolution

by Willem Pieterson | Apr 28, 2020 | Journal Article | 0
Measuring public service quality

by Willem Pieterson | Apr 28, 2020 | White Paper | 0

All

Measuring public service quality

by Willem Pieterson | Apr 28, 2020 | White Paper | 0

White paper discussing our work to develop and test a new model measuring service quality of public service delivery in the Netherlands.

Channel Choice Complications

by Willem Pieterson | Apr 28, 2019 | Conference Paper | 0
Channel Choice Evolution

by Willem Pieterson | Apr 28, 2020 | Journal Article | 0
New Channels, New Possibilities

by Willem Pieterson | Jan 1, 2017 | Conference Paper | 0

All

Why eGovernment is bad

by Willem Pieterson | May 22, 2020 | Articles, eGovernment | 0

Why eGovernment is bad...

Measuring public service quality

by Willem Pieterson | Apr 28, 2020 | White Paper | 0
Channel Choice Evolution

by Willem Pieterson | Apr 28, 2020 | Journal Article | 0
Channel Choice Complications

by Willem Pieterson | Apr 28, 2019 | Conference Paper | 0

Why eGovernment is bad

by Willem Pieterson | May 22, 2020 | Articles, eGovernment | 0

Why eGovernment is bad...

Measuring public service quality

by Willem Pieterson | Apr 28, 2020 | White Paper | 0
Channel Choice Evolution

by Willem Pieterson | Apr 28, 2020 | Journal Article | 0
Channel Choice Complications

by Willem Pieterson | Apr 28, 2019 | Conference Paper | 0
New Channels, New Possibilities

by Willem Pieterson | Jan 1, 2017 | Conference Paper | 0

Why eGovernment is bad

by Willem Pieterson | May 22, 2020 | Articles, eGovernment | 0

Why eGovernment is bad...

Measuring public service quality

by Willem Pieterson | Apr 28, 2020 | White Paper | 0
Channel Choice Evolution

by Willem Pieterson | Apr 28, 2020 | Journal Article | 0
Channel Choice Complications

by Willem Pieterson | Apr 28, 2019 | Conference Paper | 0
New Channels, New Possibilities

by Willem Pieterson | Jan 1, 2017 | Conference Paper | 0

Why eGovernment is bad

by Willem Pieterson | May 22, 2020 | Articles, eGovernment | 0

Why eGovernment is bad...

Measuring public service quality

by Willem Pieterson | Apr 28, 2020 | White Paper | 0
Channel Choice Evolution

by Willem Pieterson | Apr 28, 2020 | Journal Article | 0
Channel Choice Complications

by Willem Pieterson | Apr 28, 2019 | Conference Paper | 0
New Channels, New Possibilities

by Willem Pieterson | Jan 1, 2017 | Conference Paper | 0

Why eGovernment is bad

by Willem Pieterson | May 22, 2020 | Articles, eGovernment | 0

Why eGovernment is bad...

Measuring public service quality

by Willem Pieterson | Apr 28, 2020 | White Paper | 0
Channel Choice Evolution

by Willem Pieterson | Apr 28, 2020 | Journal Article | 0
Channel Choice Complications

by Willem Pieterson | Apr 28, 2019 | Conference Paper | 0
New Channels, New Possibilities

by Willem Pieterson | Jan 1, 2017 | Conference Paper | 0

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